CRM for TSOP – Refresher

• Human performance and limitations
• Human error and reliability
• Error chain, prevention and detection
• Operator safety culture - Standard Operating Procedures (SOPs) (verlinken)
• Organisational Factors
• Stress, as well their management, fatigue and vigilance
• Information acquisition and processing
• Situation awareness
• Workload management
• Decision making
• Communication and coordination inside and outside the fight crew compartment
• Leadership and team behaviour synergy
• Automation and philosophy of the use of automation
• Case studies

You might think most of accidents and incidents are caused by technical or environmental factors but in fact, 75% are caused by human mismanagement. Crew Resource Management (CRM) makes you aware of human made hazards.